My cousin and aunt were recently in town. Since the 30-Stockton passed in front of their hotel in North Beach, they decided to do the local thing and give SF’s public transportation a try. Bad idea.

Around 3 p.m. they hopped a packed bus, mostly of school children and the elderly. The driver was going exceptionally fast, flying by all the other vehicles. He even ran two stop signs. My cousin, being the super aggressive whistleblower that she is, stealthily located Muni’s 3-1-1 number, and dialed in to report the dangerous driver. She got through, and the operator assured her that the driver would be reported.

When I met up with Nicki and Aunt Sue later that evening, they filled me in about their experience, radiating Muni spite. As far as Muni stories go, I haven’t heard of an on-scene complaint call. I always use Muni’s written comment form because it never seems that urgent. Plus, I like having record of the report. Are dialed-in complaints taken seriously? And what happened to the driver? Unfortunately, we have no way of knowing now. I scoured Muni’s site and couldn’t find anything on the aftermath of such events.

These sort of poor Muni experiences always leave me with more questions than answers. Hey Muni, ever thought of creating a frequently asked questions page? It might help with customer service and keep the questions to a minimum.

In the meantime, my relatives can sleep peacefully knowing that they live thousands of miles away from Muni.

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