Clipper HQ Answers Your E-Cash, $2 Fee Questions
Photo by AgentAkit
My Clipper card is damaged and I need a replacement. What can I do?
Clipper recently opened two walk-up customer service centers in San Francisco that can replace a damaged or defective Clipper card immediately (you have to bring the card with you to the Customer Service Center.
The customer service centers are at the Bay Crossings store in San Franciscoâ€™s Ferry Building and on the mezzanine level at the Embarcadero BART/Muni station.
I’d like to use e-cash on the cable cars, but they don’t accept it yet. Any idea when?
It sounds like you take Muni and the cable car alot, so it might save you money to purchase a Muni monthly pass (the â€œAâ€ pass lets you ride all Muni vehicles and BART within San Francisco and the â€œMâ€ pass is good only Muni vehicles).
Muni cable cars will be getting handheld card readers that can deduct cash fares from Clipper cards. I donâ€™t know when the cable car operators will begin carrying them, but they are coming.
Why is my benefits company charging me $2 extra to put a Fast Pass on my Clipper card?
Clipper does not authorize the $2 monthly fee for customers who get transit benefits loaded directly onto their Clipper cards.
The Metropolitan Transportation Commission (MTC), which runs the Clipper program, has demanded that the Clipper contractor Cubic Transportation Systems and Commuter Checkâ€™s parent company, Edenred USA immediately discontinue the $2 customer service fee.
Stay tuned for more on this issue. You can check for updates on our website, â€œLikeâ€ us on Facebook (Bay Area Clipper) or follow us on Twitter (@BayAreaClipper).
Caltrain needs more Clipper card readers. Some platforms only have one reader.
Thanks for your feedback on the readers at Caltrainâ€™s stations. Weâ€™ve heard the same feedback from other Caltrain customers and have shared the input with Caltrain.
If you’ve got questions about Clipper cards, ask them in the comments below.