On the scene: Frustrations run high as Muni attempts to control bus capacity

As we enter into the least-restrictive “yellow tier” of the state’s COVID re-opening framework, is riding public transit becoming safer? Ridership on Muni reached historic lows since the start of the pandemic. Even so, Muni has established capacity protocols on buses to keep riders and drivers safe. In practice, that can translate into a frustrating experience for riders and drivers alike, as not everyone has gotten the memo on why the bus is blowing you off. In this snapshot from rider Eric, he describes what riding Muni is like nowadays.

My wife and I made a “jaunt” to the Ferry Building recently, just to throw some money at our favorite food purveyors, and because the 2 and 3 haven’t run since April, we now have to walk to the Transbay Terminal to pick up a 38. No problem really, and you get your choice of seats. However….by the time we get a stop away from Powell Street, the bus is over the limit for safety and the driver doesn’t have to stop if he doesn’t want to, so we blow right past Powell. He lets two people off at the corner of Mason, just to lighten his load, and continues.

Two blocks from Van Ness, he blows by another stop but this time, a woman runs after the bus and catches us at the next red light. Boy, does she let him have it!

F-bombs and middle fingers and demands to open the door. Plus, she keeps stepping in front of the bus to keep him from going.

Two light cycles later, the driver finally tells her that he’s only allowed 30 people on the bus, so she goes down the side counting people.

“You only got 26! Let me the [f-bomb] in!”

But this time, he gets off before she can get in front.

But wait! There’s more!

The next stop is Van Ness. We see five people standing in the street with arms outstretched and another eight or so on the sidewalk. There is no way these people are going to let this bus go by! Our bus has to stop.

The result is that a dozen more get on, and now the bus really IS crowded. People with masks around their chins, pissed off people who’ve been passed by for how long….I can’t blame them.

Luckily, our stop is next. Except the driver won’t stop to let anyone off because there’s one—one—guy at the stop.

I stand up and pull the cord hard; not like it does anything, as he blows past the Laguna stop as well.

Five of us scream at him: “Hey! We’re trying to get off and reduce the number of passengers!”

Finally, he stops in the middle of the next block and lets us out. #fuck2020 #putmorebussesonthestreet

Is *waving hands frantically* the new “back door”?

As San Francisco (again, fingers crossed) continues to do a good job at keeping Covid under control, more public transit service with precautions is looking more and more likely. I, for one, recently rode Muni for the first time in seven months—a 7, in fact.

But, you’re the expert. Tell us what you’re seeing out there in the wild, for our collective online journal. Email us at muni.diaries.sf@gmail.com. If you’re feeling more short-form or casual, tag us @munidiaries on FacebookInstagram, or Twitter.

Pic by Ariel Dovas on Flickr

Bailing out a rookie Muni driver

Remember in the Before Times when you’d see a way-too-crowded bus followed by a nearly empty bus right behind it, and you’d wonder, why doesn’t anyone get on the empty bus? In today’s podcast, Muni operator Ricardo sheds some light on why this happens, and how he tried to bail out a rookie Muni driver in this predicament.

This story is read by Steve Pepple of VibeMap, who is also a Muni Diaries Live alum and all-around public transit enthusiast.

Listen to today’s episode:

We are always looking for stories about life in San Francisco, on or off the bus. What’s the best thing that happened to you here? Did something or someone in SF change you? We want to hear all about it. Anyone can submit a story to this collective online journal: just email us at muni.diaries.sf@gmail.com. Or if you have a photo or tweet to share, tag us @munidiaries on Facebook, Instagram, or Twitter.

Transcript of Ricardo’s story:

Driving north on Mission Street, I came up to this rookie bus driver running a “double-header,” slow and late. The rookie and his bus should have been about 10 blocks ahead of me. As a result, his bus was bursting at the seams, and my bus was almost empty.

We arrived at the 22nd Street bus stop together, him in the lead, me and my bus right on his tail. There were a lot of people waiting, and they looked angry and irritable. As soon as the buses stopped (he in the zone and me double parked behind him) the people waiting ran and jumped on his bus.

Here was this poor sap doing all the work for both of us. And now he was making me late too. Through my rear view mirror, I could see another trolley bus about five blocks back. I blew my horn at the rookie, and when he stuck his head out the side window, I called out to him:

“Hey, man, you’re making everyone late. Skip stops! Don’t stop for anyone in the betweens.”

The rookie made a face at me like he didn’t understand, but then he closed his doors and pulled his bus out into the traffic. He went past the 23rd Street stop and double-parked about half a block before the 24th Street intersection and started unloading passengers in the middle of the street.

Obviously, this goes against all the operating Muni rules, and, it didn’t work. The ten people or so waiting at the 24th Street Zone ran into the street heading for his bus.

Just as they were closing in on the rookie’s bus, the rookie slammed his doors shut and pulled his bus into the second lane, away from the running pedestrians. He left them standing there, in the middle of the street, stunned, confused, and completely pissed off. I wanted to pull my bus into the zone, but I couldn’t, that same group of people was blocking my way.

So I opened my doors. As they started boarding my bus, every one of them had something to say. “Did you see that?” one passenger asked as she went up the steps, “He just took off and left us standing in the middle of the street.”

“That’s what he was supposed to do, lady. That’s why I’m here–to pick you all up.”

But another passenger was not so polite: “What the hell do you mean? Man, you bus drivers are all a bunch of assholes.”

“Yes, sir,” I tried to calm the man down, but he wouldn’t let it go.

“I’m going to report you, you idiots.”

I could have explained, but I knew it wasn’t going to matter. The hype was up, and when the hype is up there’s really nothing you can do to stop it.

At times like this, the only thing a bus driver can do is to just sit tight and take all the shit as best as he or she can take it. Hold your breath until the stink passes by.

“Goddamned government employees!”

“I’m going to report you too, you son-of-a-bitches.”

What could I have said?

“Yes, sir. Yes, man. Have a nice day.”

Missing the Muni madness that connected us all

Though the city’s charms were sometimes “charms” on the wrong day or in the wrong moment, we knew what we signed up for. For me, anyway, that includes the normalcy of playing standing Twister on a packed bus that only got fuller with every stop. Indeed, in the not-so-distant past, the Muni Metro platform looked like this and manspreading earned you a ticket to hell.

Amanda Staight, stalwart San Franciscan and Muni fan, put her thoughts on the matter into verse for the podcast. Amanda is also a great friend of Muni Diaries, a lover of neighborhoods, communities and casual conversations. Her favorite seat on the bus is next to the rear door, up the little steps in the back—I kinda like that one, too.

Hear Amanda’s piece here:

We’re four-plus months into SIP. How are you keeping your corner of San Francisco alive? Share your San Francisco stories, from on the rails or off, at muni.diaries.sf@gmail.com, on the socials @munidiaries on FacebookTwitter, and Instagram.

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A moment of connection on Muni

In the last few weeks we have all been re-examining social justice in our communities, and on our Facebook Page and Twitter, you’ve brought up great discussions around the role of public transit in race and class in San Francisco. We’ll continue these conversations while still bringing you stories of people connecting in the city and on Muni.

Today’s story is from a submission by Muni Diaries reader Wil. How often do you let a moment of connection pass you by? In this story, Wil shares a conversation with a stranger on the bus. This story is read by Dayne W.

Hear Wil’s story:

Photo by @ptpower.

Wanted: A few good Muni drivers

Driving Muni is probably one of the most challenging jobs in the city, and a writer-artist pair is working on a book to honor their contributions to our community. Artist Keith Ferris and writer Lia Smith are creating an art book about Muni where Muni operators who participate will get their portrait drawn and participate in an interview to help us get to know the folks getting us from Point A to Point B.

Whether they are doling out life advice or playing Jedi mind tricks with you if you don’t pay attention, Muni operators have been a big part of the storytelling on Muni Diaries. Lia tells us that she and Keith have already interviewed 17 Muni operators, and are looking for eight more participants, particularly drivers who might be new to the job. The pair is also keen to interview Muni mechanics for the project.

If you are interested in participating in this project, or would like more information, you can contact Lia Smith at ljsmith[at]ccsf.edu. Lia and Keith sent us the portraits above, featuring Muni drivers David Chin and Veronica Jackson.

Muni Diaries is turning 12!

Today is Muni Diaries’ 12th birthday! It seems like only yesterday it was born as a scrappy little blog. Today, it’s almost a teenager and has certainly developed that snarky veneer we all so appreciate in tweens. Watch out, world!

Even in these times of sheltering-in-place and newly reduced Muni service, your stories remind us that, just like on the bus, we’re all in it together.

By the numbers, we’ve held 23 live shows, tweeted more than 27K times about your hilarious commute, and counted more than 4,000 of you who told us your commute stories.

These are a few of our favorite tales over the years:

We couldn’t have done this without you, the story-submitters, the Muni riders, the San Franciscans who, for no other reason than to share experiences, contributes to this collective storybook. To the next 12—we really, truly, can’t wait to be riding Muni again once this is all over.

As always, we are here for your tales which you can submit by finding us as @munidiaries on Facebook, Twitter, Instagram, or email us at muni.dairies.sf@gmail.com.

Photo of Alexandria Love at one of our many Muni Haiku Battles, taken by Right Angle Images.

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