SFMTA’s Broken Clipper Machine Policy Unchanged

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Back in July 2010, we reported on official SFMTA policy for when a Clipper reader onboard a Muni vehicle is broken: the vehicle’s operator had to allow passengers with Clipper cards to board. We even posted the official memo from SFMTA for you to print out and carry with (much as it made our stomachs turn to encourage dead-tree-ism).

But, lately, there were mumblings that the policy wasn’t being enforced systemwide. So, we got in touch with SFMTA, who verified that the policy hasn’t changed:

The policy has not changed.

Any customer who receives a citation that they feel is unwarranted may certainly protest the citation. Here is a link from our website to the page about paying or protesting a transit fare citation: http://www.sfmta.com/cms/mfares/AdultMunitransitviolationonorafterFebruary42008.htm. We appreciate customers alerting us to malfunctioning Clipper readers via 311.

So, when you encounter a broken Clipper reader, insist on boarding the vehicle. Protest a citation if you receive one, using the guidelines in the link above. It’s probably a good idea to note the coach number, the driver number, and the date and time for reference.

The more you know, and all that.

Category: News Tags:

Muni News: BART failures, BART non-protests, Muni station doors

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SF downtown, August 6 2011
Photo by YUNCHUNG LEE

  • BART data-device failure shows deep system flaws (SFGate)
  • SF Mayoral Candidates Need to Tackle Transportation Funding (Streetsblog SF)
  • One Year In, Officials Say Transbay Terminal Construction On Schedule (SF Appeal)
  • SFMTA Advises Muni Customers about Metro Station Door Replacement (SFMTA)
  • Rumored protests at BART, Muni in SF on Thursday stall out (SF Examiner)
  • Transit ridership surges throughout Bay Area (SJ Mercury News)
  • BART Officer Contradicts Spokesperson, Says Transit Agency Did Block Cell Phone Service Thursday Night (SF Appeal)
  • Weekend traffic and transit advisories (SF Appeal)
Category: News

Muni Permission Slip

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Muni rider Erick’s got a great story.

A friend of my recently had trouble with his Clipper card while trying to enter Muni Metro at Church St. Station. After the initial attitude the station agent gave him as the card continued not to function, and after explaining to her that the card had a Fast Pass on it, she looked him up and down and told him, “You dont look like the type that would lie to me,” wrote him the very kind Muni Permission Slip above, and let him enter. If only all the station agents we so kind…

Here’s the text of the permission slip:

Agent Williams
at Church
Please allowed [sic] patron to ride until he can exchange his pass. His pass is valid for August 2011. It’s Hard to Read.

No expiration date, eh?

This reminds us of the Muni Doctor’s Notes written for passengers during a delay once upon a time.

What happened to you on Muni today? Share your experience on Muni Diaries.

Category: Funny: Muni LOLs

Muni Riders Nab Suspect in SOMA Theft and Assault

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Backseat View
Photo by Sergio

Fellow passengers make for good Samaritans, as Bay City News reported this morning. A woman was robbed of her cell phone by two men on Muni near Ninth and Folsom, but fellow passengers helped nab one of the suspects. Bay City News via SF Appeal reports the dramatic turn of events:

The 31-year-old victim was approached from behind on the bus by a man who grabbed her cellphone from her hands, according to police.

The suspect and an accomplice ran off the bus, and when the victim gave chase, the accomplice pushed her up against a wall and began choking her, police said.

At that point, another passenger on the bus got off and put the suspect, a 25-year-old man, in a stranglehold and detained him until police arrived and arrested him.

Are you the brave passenger who put the suspect in a stranglehold? Or were you in a similar situation on Muni? We want to hear your story first-hand, so please get in touch!

Category: News
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