Tara Ramroop has laughed, cried, and commiserated with this amazing community from the start. She's been writing for as long as she can remember and riding Muni for nearly a decade.

What it’s like to be the humans of the SFMTA Twittertron

San Franciscans take their right to complain about Muni very, very seriously. Your colorful commentary runs the gamut between long-form pieces on the state of humanity and a well-timed (or ill-timed, as the case may be) tweet: “Fuck you, Muni!”

We get them all the time at @MuniDiaries, and we feel your pain. But it may soften those sharp edges to know that there are actually three people (not robots!) at the SFMTA whose job is to respond to an often irate public. We tracked down these most-patient humans, got them into our podcast studio, and asked them: What’s it like to be on the receiving end of our ire?

As it turns out, it’s not all terrible. In today’s Muni Diaries podcast, SFMTA’s Schad Dalton and Rick Banchero tell us all about what it’s like to run the @sfmta_muni feed and to respond to your Muni complaints and real-life crisis — everything from violent crimes to a lost scarf.

Sometimes people will tell us we’re incompetent, that we should lose our jobs, that we are a failure, and those are just some of the nicer things. Sometimes it is hard and you feel that they are coming at you. Sometimes people are like, “Hey Muni, F-U!”

But they won’t brush you off:

And you’d to check to see if there was some follow up you might have missed. We do our research: is there more to this thread? And usually it’s somebody who has to vent. A lot of times I’ll message back to see if there is something we can help with.

Listen to the whole interview with SFMTA’s Schad Dalton and Rick Banchero in today’s Muni Diaries podcast:
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You can find Schad, Rick, and their colleagues at @sfmta_muni.

Photo by @stonymcrock

 

Humanity spotted on Muni: She’s a lady(bug)


Pic by Flickr user chriss

In our early days (oof, more than nine years ago), we focused our storytelling and story-gathering energies on the written word, a story you’d tell to the happy-hour crowd after seeing or hearing god-knows-what on the journey over.

As the times changed and more photos and videos found their way into our inbox — and as our “inbox” expanded to include that social media you kids are always on — we came to appreciate a good written yarn even more than usual. Take it away, Bram.

I was traveling on the 7 bus recently from Haight St. to downtown, which I use almost daily. It is truly a smorgasbord of life, with many overcooked people yelling, shouting and not being particularly civilized. That is OK, but it certainly hardens you.

Across from me was a woman with a backpack on her lap. I noticed she had a company ID in her hand and was trying to encourage an object onto her plastic ID. It was a ladybug.

She pushed, asked and begged until it made its way onto the plastic. She then gently placed the card under a seat, so Lady would not be crushed by feet, and waited until she walked to freedom.

Me, would have flicked it out the window, onto the next seat or aisle and not thought twice about it.

I got off before her. Turned to her and said, thanks for putting my faith back into humanity.

Thanks for sending, @bramgoodwin. Inspired to spill a real-life, so-San Francisco story of your own? Share on our Facebook, Instagram, or Twitter. Our email inbox, muni.diaries.sf@gmail.com, is always open.

This Muni Metro left us googly eyed

…and also a little scared and a touch like Cookie Monster.

Not one week after we receive an important dispatch on the Muni Scream lights—party on, pareidolia—we receive word, from rider Matt, that the application of googly eyes for delight-inducing purposes is alive and well.

It’s not the first time we’ve seen googly eyes on Muni Metro and we certainly hope it’s not the last. If you’ve yet to be convinced of the delight factor, googly eyes actually represent a totally an important art movement.

h/t to rider Matt—thanks, Matt!

Spotted googly eyes in the wild? Gone googly-eyed over something you saw in the wild? Both are fair game here at Muni Diaries, and we’d love if you shared on our Facebook, Instagram, or Twitter. Our email inbox, muni.diaries.sf@gmail.com, never has eyes bigger than its stomach, so don’t fret and feed the beast.

Has Muni got your goat?

Sounds about right.

All puns aside, sender-inner Emily treated us to a delightful scene over at Muni’s Presidio Division: your standard, so-very-SF web of overhead bus wires, sleeping Muni coaches, AND GOATS, OMG!

In addition to feeding our Muni menagerie obsession, goats are a tried-and-true vegetation management technique. In fact, the fine, well-horned staff of City Grazing was recently spotted on Twin Peaks, doing their part (nomming delicious, delicious weeds) for this year’s Pink Triangle event.

If you’ve got important cuteness (or weirdness, or oddities, or…) other important news for your fellow riders, tag us on Facebook, Instagram, or Twitter. Our email inbox muni.diaries.sf@gmail.com is always hungry, too.

 

Muni transfers to undergo serious make-under

Pic by Flickr user Christina B. Castro

They came for our Fast Passes, and we revolted by hoarding our local transit ephemera like Elaine Benes on her last box of sponges. In an attempt at modernizing the fare box experience, they are now coming for our Muni Transfers. SFist has the scoop on the uglier transfers set to replace our cheap-and-cheerful transit kaleidoscope.

I mean, I guess.

We wore Muni transfers. We used them as bookmarks. We turned the transfer into art. So excuse us for tipping our hats to another era gone by.

 

Muni bus doubles as canine bed-testing site

More like the 14-Rrrrrrruff.

By the looks of it, this is a brand-spanking new bed — and a very lucky pooch. Hats off to these dog owners for creating a jealously comfortable Muni ride for their pet.

The Muni menagerie never disappoints — so much so, we have a whole category teeming with odes to the four-legged, the feathered, and even the scaly that have joined humans on our adventures through town.

h/t to sender-inner James Robinson. Wanna be cool like James? Tag us on Facebook, Instagram, or Twitter with the haps on your bus. Plus, our email inbox, muni.diaries.sf@gmail.com, is always open!

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